Terms & Conditions

Pudge Shop

ONLINE STORE POLICY – TERMS & CONDITIONS

Customer Satisfaction
The Pudge Shop exists because of Pudge’s fans. Customer satisfaction is very important to me, since I am doing all of this just for you guys. I stand behind the quality of Pudge’s products and have a high set of standards for the products sold in the Pudge Shop.  Shipments are carefully inspected before heading out to you, but in the event you are not satisfied with your purchase, simply follow the instructions below.

Shipping, Handling, and “Made-to-order” Products
I am only one woman with a very demanding career outside of the many hours of work I put into the Pudge Shop. Standard products are usually shipped within 3 days. Products marked as “made-to-order” are produced after your order is placed. Turnaround time for made-to-order products vary and will be clearly stated in the product description. Some products are produced entirely by myself; these generally have a faster turnaround time of 3-5 days. Other products may need to be specially ordered from our printer; these generally have a slower turnaround time of 7-10 days. I may have a pre-made product on hand and ready to ship right away.
Orders are shipped via USPS and generally take 3 to 7 days to get to you. When checking out, please specify a physical street address.

Returns & Exchanges
If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Depending upon product availability, we will exchange or replace it with another item of equal value. If you just don’t like it or it’s not what you expected, simply return it and we will refund your order. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer.

Please follow these three easy steps to return your item for return or exchange.

  1. Please email orders@pudgethecat.com to notify me of your return
  2. Box up your merchandise in the original packaging if you have it. The goods should be well-packed so that we receive them in good condition. Please include the original packing list that came with your order. Send it back to us, postage paid.
    Please allow a minimum of 21 days for us to receive and process your return.
    We’ll credit or refund the value of the merchandise total and any taxes you were charged.

Security
We only accept PayPal to ensure secure transactions.

Your Privacy
The Pudge Shop does not rent, sell, barter or trade email addresses. Any information collected when you place an order is only used to fulfill your order and to communicate with you about your order.

Contact Us
Please email us at orders@pudgethecat.com with any questions or comments you may have. We love to hear your suggestions for new products, so please feel free to share!

International Orders
We ship worldwide! International orders have a flat-rate shipping cost of $13.00, and take 1 – 3 weeks to arrive.

Pricing, Payment & Sales Tax
All prices are in U.S. Dollars (USD) and are subject to change without notice. We only accept PayPal for online purchases.

Colors
I have done my best to display as accurately as possible the colors of the products shown on this web site. However, because the colors you see will depend on your monitor, I cannot guarantee that your monitor’s display of any color will be accurate.

Terms Of Use
The Pudge Shop is a division of Pudge the Cat. All inquiries may be directed to:
Pudge the Cat
P.O. Box 6635
Minneapolis, MN 55406
United States of America

Your use of this web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Pudge Shop constitutes your agreement to follow these rules and to be bound by them.

Copyright Notice
All of the content you see on this Web site, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the “Content”) is the exclusive property of Pudge the Cat and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Pudge the Cat, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Pudge the Cat. The entire Content of the PudgeTheCat.com Web site is copyrighted as a collective work under U.S. and other applicable copyright laws.

Disclaimer
This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Dunlop Manufacturing, Inc. shall not be liable for any damages of any kind related to your use of this site.